My client a Cork based pharma company has a vacancy for a Nordic speaking Pharma Consultant
Industry experience within the Life Sciences area preferred but not essential
Graduates will be considered if they have a relevant Degree.
Key duties :
Handling calls requesting product information from healthcare professionals and the general public.
• Answering calls in a courteous, professional manner with predefined answers/resources.
• Handling of queries from patients by providing balanced, accurate and non-promotional information.
• Identification of queries containing either adverse events or product quality complaints,
• Accurate recording of all medical communication transactions into the database.
• Facilitates fulfilment of customers’ requests.
• Escalate all enquiries without predefined answers to a more specialized area in accordance to GDP.
• Other duties and special projects that are assigned by management. (experience related)
• Utilize computer technology to handle high call volumes.
• Ensures optimal customer satisfaction.
Other duties :
- Excellent written skills to succinctly, accurately respond to customers queries.
- Able to respond flexibly & empathetically to customer needs, managing their expectations effectively.
- Proactive, analytical and pragmatic approach to problem solving.
- Able to work under pressure, juggling short deadlines, multiple priorities etc..
- Good time management skills.
- Fluency in Swedish a distinct advantage.
An excellent salary is an offer to the successful candidiate.
For more information please call Colin on 021-4847131 or E-Mail firstname.lastname@example.org
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