My client a Cork based company urgently require 2 Tech Support Analysts
Fluency in French is essential .
Are you passionate about your career development ? Are you eager to learn ?
The candidate will join a fast growing team and offer excellent scope for professional development.
Key requirements of this would include (but not limited to) :
- Provide on-site support to clients by monitoring, managing & reporting issues.
- Working computer and technical systems knowledge.
- Customer service experience.
- Helps corporate & remote users with technical issues related to hardware, software & connectivity.
- Provides first level end-user support. Runs diagnostic programs, & determines & implements solutions.
- May provide desk side or remote assistance.
- Determines when to escalate unresolved issues to the appropriate IT team for further support.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Position will receive moderate direction and support.
- Analyse & troubleshoot & resolve end-user IT issues (mainly remotely) ranging from :
- Forgotten passwords to a major system incidents (Level 1 to Level 2 issues).
- Will escalate all other tickets to the Senior Engineers in a timely manner
- Working knowledge of Microsoft Operating Systems, both Workstation and Server versions.
- Knowledge of either A+, MCSE Windows 10 , CCNA and/or a HDI Technician
- Exposure to fault finding & Win. XP, 2003-2012 with at least 1 years' previous experience.
- Regulated manufacturing experience a distinct advantage.
- Enthusiastic ambitious and happy work as part of a team.
- Relevant 3rd level Cert (or higher) required. Additional Certifications welcome.
Don't hesitate to call me . Call 021-4315770 or mail me firstname.lastname@example.org
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