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Tech Support (French)

Job description

My client a Cork based company urgently require 2 Tech Support Analysts

Fluency in French is essential .

Are you passionate about your career development ? Are you eager to learn ?

The candidate will join a fast growing team and offer excellent scope for professional development. 

Key requirements of this would include (but not limited to) :

  • Provide on-site support to clients by monitoring, managing & reporting issues.
  • Working computer and technical systems knowledge.
  • Customer service experience. 
  • Responsibilities: 
  • Helps corporate & remote users with technical issues related to hardware, software & connectivity.
  • Provides first level end-user support. Runs diagnostic programs, & determines & implements solutions.
  • May provide desk side or remote assistance.
  • Determines when to escalate unresolved issues to the appropriate IT team for further support.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Position will receive moderate direction and support. 
  • Analyse & troubleshoot & resolve end-user IT issues (mainly remotely) ranging from :
  • Forgotten passwords to a major system incidents (Level 1 to Level 2 issues).
  • Will escalate all other tickets to the Senior Engineers in a timely manner

Skills/Qualifications .

  • Working knowledge of Microsoft Operating Systems, both Workstation and Server versions.
  • Knowledge of either A+, MCSE Windows 10 , CCNA and/or a HDI Technician
  • Exposure to fault finding & Win. XP, 2003-2012 with at least 1 years' previous experience.
  • Regulated manufacturing experience a distinct advantage.
  • Enthusiastic ambitious and happy work as part of a team.
  • Relevant 3rd level Cert (or higher) required. Additional Certifications welcome.

Don't hesitate to call me . Call 021-4315770 or mail me codonnell@sigmar.ie

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