Mortgages Services Team Leader

Job description

Mortgages Services Team Leader                                Permanent Dublin 6

Salary 50 to 60k +Bonus DOE

The Customer Services Team Leader is responsible for assisting the Customer Services Manager in managing all office and customer services issues to a high level of performance, specifically by driving and managing the Team’s performance.

He/she plays a lead role in managing and driving compliance and regulatory requirements within the Team.

 Key Responsibilities:  

  • Acting as an expert and knowledge focal point for Team members in the area of mortgage operations, (e.g. interest calculations, re-working accounts, rate changes, arrears calculation, TRS, ICB, direct debits etc.); internal procedures and Central Bank compliance.
  • Assisting with the management and resolution of complaints including those escalated to the Financial Services & Pensions Ombudsman (FSPO) and ensuring all deadlines are achieved.
  • Working with the team to ensure MARP appeals are actioned on time.
  • Working with the team to ensure insurance cover is in place where required.

Key Requirements:    

  • Proven experience in team coaching and performance management within a mortgage or lending environment. 
  • 3 years’ experience at this level is desirable.  Where candidates have Team Lead experience within banking, their experience with mortgage products must be significant.
  • Experience working in a busy target driven environment within the Financial Services Industry.
  • Experience of managing Customer Complaints and MARP Appeals is an advantage.

Please contact Paul O'Riordan on 4744663 or e-mail me on


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