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Service Desk Engineer - French

  • Location:

    Waterford

  • Contact email:

    ncahill@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    021 4847134

  • Job type:

    Full Time

  • Job ref:

    Service Desk French snc..

  • Salary:

    €22,000 - 24,000

  • Published:

    10 days ago

  • Contact email:

    ncahill@sigmar.ie

  • Consultant:

    Noel Cahill

Job description

My client is currently looking for a French speaking Service Desk Agent to join is growing team in Waterford City. 

Key Responsibilities:

 

  • o    Providing first-level support to  Employees for their IT needs, in a friendly, customer oriented manner.

    o    Understanding our callers’ technical needs and troubleshooting their issues in a clear, jargon free manner - resolving where possible and reassigning to 2nd level support teams where necessary.

    o    Logging, tracking, prioritising and ownership of all contacts received to the Service Desk, ensuring the completeness and accuracy of the information captured.

    o    Responsible for timely follow-up on outstanding tickets and escalating issues through departmental procedures when required.

    o    Collaborating with our Knowledge Management team helping identify common problems, developing and maintaining solutions within the knowledgebase.

    o    Working with other IT Teams to triage and help resolve outstanding issues.

  • Fluent in English and French

 

o    Providing first-level support to Sun Life Employees for their IT needs, in a friendly, customer oriented manner.

o    Understanding our callers’ technical needs and troubleshooting their issues in a clear, jargon free manner - resolving where possible and reassigning to 2nd level support teams where necessary.

o    Logging, tracking, prioritising and ownership of all contacts received to the Service Desk, ensuring the completeness and accuracy of the information captured.

o    Responsible for timely follow-up on outstanding tickets and escalating issues through departmental procedures when required.

o    Collaborating with our Knowledge Management team helping identify common problems, developing and maintaining solutions within the knowledgebase.

o    Working with other IT Teams to triage and help resolve outstanding issues.

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