Job title: Technical Support Associate – Science/Medical - German or French speaking
Reporting into: Technical Support Team Lead
Job location: Galway City
Successful candidates will be either fluent in French or German and they will have experience in a medical device environment or must have a qualification in Science.
About the employer
This opportunity is based within a global manufacturer (shared service centre) in Galway City. This company offers a great package and developmental opportunities to the successful applicant.
The successful applicant will be offered a competitive salary (including 25 days holiday) and the opportunity to work as part of a motivated and highly skilled customer service team. Ongoing training will be given.
This is a permanent opportunity.
The Technical Support Associate will be responsible for:
Providing first level support to partners and distributors (resolving complaints and improving the customer’s experience). The successful applicant will continually identify opportunities for process and system improvements and they will continuously grow their own personal knowledge and skills and product knowledge.
The skills and experience needed:
The successful applicant will have experience in providing excellent customer support within a challenging technical environment (eg dealing with product queries/complaints).
Fluency in English and either the German or French language (spoken and written).
Ideally the successful applicant will have a scientific qualification or experience in/a genuine interest in working for a Medical Device Manufacturer.
Able to communicate effectively with customers including a pleasant, polite and outgoing telephone manner.
IT literacy; good general understanding of Outlook, Excel, Word, CRM and ERP packages.
If you are interested in this job please contact Louisa Poinboeuf at firstname.lastname@example.org or at 091 455 308.
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