Contact/Service Centre Executive
A global Financial Services Multinational are looking for ambitious, customer focused individuals from a variety of backgrounds for their new Service Centre in Dublin's City Centre.
How many positions are avalable and what are my chances?
This is the fifth wave of hires for this department. We have had 9 individuals accept offers in the past couple of weeks and who are going to be starting before July is out.
The background of the individuals we have hired are extremely varied with a mix of - retail, financial, graduates, call centre etc.
We are still looking for at least 15 more of this profile before the year is out so if you know anyone currently available, please share this job description with them.
Who should this opportunity appeal to?
These roles are titled, Associate, Client Services and your main task will be providing first line support to customers, advisors and members. You will need to be comfortable with taking on voluminous and sometimes complex information and providing an excellent customer service every time.
The department is going to be a complete service centre and because of this, we are looking for bright individuals from a range of environments!
- Call Centres
- Financial Services
- Relationship managers
- Financial Advisors
- Sporting backgrounds
- Sales people
- Technical support
The main requirement is that you have customer/people facing experience and are not afraid of a challenge!
- Handle customer interactions through a range of channels (phone, email, letter) - understanding the customer & their needs to provide the right solutions to them
- Perform administration tasks on behalf of the customer (transaction requests, account amendments)
- Accurately capture details of interactions to help drive analysis on contact drivers & opportunities for improvement.
- Ensure escalation of issues to the appropriate person in the team e.g. those with a regulatory or financial risk
- Maintain professional working relationships with colleagues in Client Services and other departments.
- Provide guidance to other associates to create a team environment where knowledge and expertise are shared.
- Prior Customer facing experience (regulated environment would be a plus but not essential)
- Ability to communicate effectively, verbally or in writing, flexing approach to provide a service tailored to the customer.
- Proactive approach to finding information and offering improvement for others.
- Ability to work under pressure.
- Proactive team player with a desire to improve knowledge across the department.
In this role, you will be trained, educated and guided through an academy which will give you the necessary skills to progress and advance your career within the company!
If you are interested in applying for this role or hearing more information, please do so ASAP as these roles will move quickly.
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