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Technical Account Manager

  • Location:

    Dublin City Centre

  • Contact email:

    pharte@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    01 4744643

  • Job type:

    Full Time

  • Job ref:

    PH - TAM

  • Salary:

    Negotiable

  • Published:

    18 days ago

  • Contact email:

    pharte@sigmar.ie

  • Consultant:

    Paul Harte

Job description

 RESPONSIBILITIES:

  • Act as the primary, dedicated point of contact for many of my clients highest valued customers
  • As the Technical Account Manager you will develop and grow relationships across your customer’s business and technical organizations
  • Educate, train, and support clients to ensure optimum utilization of the product suite
  • Act as the primary resolution function for any issues or questions raised by your customers
  • Engage with Director and C-Level executives in support of their business needs
  • Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
  • Champion and advocate for customer requirements within the company

REQUIREMENTS

  • 6 years of enterprise-level, technology-related support or account management experience
  • Exceptional customer focus and bias for action
  • Familiarity with internet, cellular and broadband technology and infrastructure
  • Adept at establishing and developing relationships across customer organizations
  • Strong technical problem-solving skills with a demonstrated ability to adapt to new technologies and learn quickly
  • Experience visualizing big data to demonstrate value and quality to customers
  • Experience with data analytics, including applications like Tableau and advanced Excel functions. SQL skills are a plus

For more information please contact Paul Harte on 014744643

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