Service Delivery Manager

Job description

Service Delivery Manager

Service Delivery Manager based on site in Leopardstown, managing a team of Logistics & Supply Chain Specialists. €60k - €65k plus bonus and benefits

• Ideally 5 years’ Service Delivery Manager on-site managing account managers
• Medical Devices – not a requirement (desirable)
• Vendor or direct with Healthcare Company in Distributor Manager role– understanding of Supply Chain Channels (working with distributors, how product can move to market through different channels)

Duties of the job of Service Delivery Manager: 
• Managing a team of Account Managers on site 
• Ensuring team is meeting the Service Level Agreements (SLA’s) are achieved 
• Training, coaching, mentoring and monitoring the team
• Acting as the senior point of escalation for the client
• Strong understanding of Logistics / Supply Chain – through distributor market
• Strong Leadership / Influencer / Forward Thinking 
• Being an interface between vendor and client (BPO)

If you are interested in this job or would like to know more information please contact Pamela Hughes on 01 4744652, Pamela Hughes, Recruitment Consultant at Sigmar

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