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Credit/Mortgage Executive Administrator - Dublin 4

Job description

Credit/Mortgage Executive Administrator – Dublin 4             

Responsible for ensuring the services for Redemptions, Rate Changes, Product Switching, Insurances, Statementing and Complaints Handling are executed in an accurate and efficient manner. 

Key Responsibilities      

  • Assist in the management of all complaints received from customers.  
  • Assist with the process of ensuring that Interest Rate changes are processed correctly and in a timely manner.
  • Assist the Customer Services Manager in ensuring that customer requests for Redemptions and Product Switching are handled quickly.
  • Assist in the management of the MARP Appeals process. 
  • Maintain a full understanding of the mortgage business, in particular detailed knowledge of the underwriting criteria, detailed knowledge of the Terms and Conditions in the Mortgage Offer Letter.

Requirements:

  • At least 3 - 5 years of experience in a similar role within financial services, with good knowledge of general banking products, mortgage lending processes and an understanding of terminology and issues in the sector.
  • QFA/APA Diploma is desirable.
  • Good PC skills including Excel and Word including mail merge.

 

For further details on this position please apply or contact Niall in Sigmar on nfoster@sigmar.ie

 

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