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Business Intelligence Analyst

  • Location:

    Galway

  • Contact email:

    ccoogan@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    091 455306

  • Job type:

    Full Time

  • Job ref:

    CCBUSINTAN

  • Salary:

    Negotiable

  • Published:

    12 days ago

  • Contact email:

    ccoogan@sigmar.ie

  • Consultant:

    Catriona Coogan

Job description

The successful candidate will report to the Business Intelligence Team Lead.

Responsibilities and Duties:

  • The Business Intelligence Analyst is responsible for the development of business intelligence reporting and analysis across the company’s group, specialising in the customer service function
  • Responsible for the development and implementation of value add reporting for the customer service function
  • Standardise, centralise and automate reporting processes
  • Support business decision making by providing key and insightful analysis to business/function leaders
  • Engage with business/function leaders to provide strategic analysis on a variety of projects related to the company’s Business
  • Utilise business knowledge and reporting processes/systems to drive cross functional operational improvements
  • Contribute to measurably improve our customer’s experience
  • Create ad hoc reporting as necessary to support short term projects
  • Align Business Intelligence with the company’s Business Imperatives

 

Personal Characteristics:

  • Values fact based decision making; must be highly enumerative with an aptitude for analysis
  • Strong analytical and procedure mapping skills, excellent attention to detail and good business judgment
  • Effective communicator, both articulate & verbally presentable
  • Demonstration of strong influencing skills at all levels of the organization
  • Innovative, with a strong ability to identify pain points and potential solutions
  • Self-starter, possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations
  • Positive attitude, team player with a high level of initiative, energy and enthusiasm

 

Technical Skills:

  • SAP reporting experience required
  • Expert in Excel, and experience of other MS programs essential
  • Business Warehouse reporting experience desirable
  • QlikView experience desirable
  • Proven abilities in creativity and innovation
  • Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • Demonstrated administrative, written and verbal communication, negotiation and influencing skills

 

Requirements:

  • 2-4 years’ experience in a similar role
  • Third Level Degree or equivalent
  • Expert knowledge of Customer Service processes within a company or in a similar company
  • Strong understanding of Customer Service KPI’s
  • Experience of CRM and call centre reporting
  • Proven track record in the design and building of performance reports in a customer service environment.
  • Proven track record in delivering KPI’s in a changing environment
  • Ability to understand and summarise data into high quality, accurate and usable summaries
  • Ability to work with cross functional teams and drive projects across functions is essential
  • Must be able to successfully perform multiple tasks with strict deadlines, organize work effectively, reprioritize as new demands arise, and maintain strict confidentiality
  • Ability to work on own initiative and with a team in a matrix environment
  • Ability to work with commercial business units in different time zones

 

To apply for this position please contact Catriona Coogan at Sigmar Recruitment T: +353 91 455306 E:   ccoogan@sigmar.ie   

All applications will be treated with the strictest of confidence.  Sigmar will never forward your CV to a third party without prior consent

 

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