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Accounts Receivable - Multilingual

Job description

Accounts Receivable Multilingual 

The main duties of an Accounts Receivable Multilingual will be providing an excellent support to external customers and representatives as well as all internal affiliate business partners.

  • Adhere to Financial Business controls to ensure quality
  • Continuous improvement to further enhance procedures and achieve best practice
  • Serve as point of contact for all aspects related to financial matters and customer master data
  • Understands, advises and escalate data reports to a manager and report any implications which may be impacting the clients.
  • Analyse customer ageing through in-house Systems and analyse collection priorities
  • Answer customer inquiries on invoice disputes
  • Document and log any customer disputes in the in-house CRM systems   
  • Contact customers by phone or mail for collections using market best practices
  • Run system reports for reviewing by the management 
  • Ensures optimal customer satisfaction.
  • Other duties and special projects that are assigned by management depending on experience.
  • Run billing processes and ensure invoices are sent to customers on time.
  • Ensures optimal customer satisfaction.

Skills required: 

  • Must demonstrate strong telephone communication skills with the ability to influence and negotiate
  • Have a proactive, analytical and pragmatic approach to problem-solving
  • Outstanding active listening skills with effective verbal skills to respond to customers in an empathetic manner
  • Answers flexibly & empathetically to customer needs, managing their expectations effectively.
  • Very strong interpersonal skills, written and oral communication skills in English and another European language
  • Be flexible and empathetic to all customer requests and managing expectations effectively.
  • Good time management skills.
  • Accuracy and attention to detail
  • High learning agility in a fast-paced environment

Email me to pgomes@sigmar.ie or call 021-4847138

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