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Client Service Associate | Customer Service Jobs.

Job description

Associate – Service Centre – Client Services

 

Who should this opportunity appeal to?

These roles are titled, Associate, Client Services and your main task will be providing first line support to customers, advisors and members. You will need to be comfortable with taking on voluminous and sometimes complex information and providing an excellent customer service every time.

The department is going to be a complete service centre and because of this, we are looking for bright individuals from a range of environments!

  • Call Centres
  • Financial Services
  • Retail

The main requirement is that you have customer/people facing experience and are not afraid of a challenge!

Key Responsibilities

  • Handle customer interactions through a range of channels (phone, email, letter) - understanding the customer & their needs to provide the right solutions to them
  • Perform administration tasks on behalf of the customer (transaction requests, account amendments)
  • Accurately capture details of interactions to help drive analysis on contact drivers & opportunities for improvement.
  • Ensure escalation of issues to the appropriate person in the team e.g. those with a regulatory or financial risk
  • Maintain professional working relationships with colleagues in Client Services and other departments. 
  • Provide guidance to other associates to create a team environment where knowledge and expertise are shared. 

 

 

Essential Requirements

  • Prior Customer facing experience (regulated environment would be a plus but not essential)
  • Ability to communicate effectively, verbally or in writing, flexing approach to provide a service tailored to the customer.
  • Proactive approach to finding information and offering improvement for others.
  • Ability to work under pressure.
  • Proactive team player with a desire to improve knowledge across the department.

 

Why should I apply and what will the job offer me?

 

  • €26,100starting Salary which is typically reviewed every 6 months
  • Up to€2,600performance related bonus annually for those who really excel
  • Excellent Pension scheme
  • Health insurance
  • Opportunity to work overtime during busy periods.
  • You will be required to complete Financial Qualifications which will stand to you for the rest of your career.

 

What will my career progression look like?

Being one of the first employees on the ground in Dublin has endless possibilities for successful applicants. Build your legacy and grow from a true grassroots level.

 

If you are interested in applying for this role or hearing more information, please do so ASAP as these roles will move quickly – cwalsh@sigmar.ie

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