Connecting...

Customer Service Representative

Job description

Roles and Responsibilities:
-Updating all reporting required as part of the Customer Contact processes
-Understand customers’ needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies
-Provide a high level of customer service as outlined within the agreed quality standards
-Remain professional at all times – positively influence the customers perception of the company
-Ensure adherence to schedules – delivered hours and schedule hours adherence to be maintained on or above department targets
-Positively contribute to the development of policy and process through effective feedback and communication
-Comply to all Health and Safety and other regulations and highlight any issues as appropriate
-Work with a high degree of personal integrity, treating others with respect to promote a professional working environment
-Contribute to overall department targets through achievement of Key Performance Indicators (KPIs)
-Perform any other work as required and assigned including:
-Correspondence handling
-Payment & Charging Duties
-Customer Escalations and Relations
-Social Media
-Image Review
-Quality Assurance, Data Protection & Information Security
-Voice of the Customer
-Customer Service Value Add
-Customer Communication Management
-Management Support
-Working to support Customer Service Team
-Working with Other Departments ad hoc

Requirements:
-Leaving certificate or equivalent
-Previous customer service/call centre experience desirable
-Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers
-Should be skilled in basic IT skills including Microsoft Office
-Ability to multi-task and with problem solving abilities
-Fluent English essential
-Flexible attitude to work content and hours including willingness to work rotational shift hours
-Resilient, receptive to change
-Self-motivated with a positive attitude

For more information on this role please send your CV to rmelia@sigmar.ie

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.