Customer Service Representative

Job description

Roles and Responsibilities:
-Updating all reporting required as part of the Customer Contact processes
-Understand customers’ needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies
-Provide a high level of customer service as outlined within the agreed quality standards
-Remain professional at all times – positively influence the customers perception of the company
-Ensure adherence to schedules – delivered hours and schedule hours adherence to be maintained on or above department targets
-Positively contribute to the development of policy and process through effective feedback and communication
-Comply to all Health and Safety and other regulations and highlight any issues as appropriate
-Work with a high degree of personal integrity, treating others with respect to promote a professional working environment
-Contribute to overall department targets through achievement of Key Performance Indicators (KPIs)
-Perform any other work as required and assigned including:
-Correspondence handling
-Payment & Charging Duties
-Customer Escalations and Relations
-Social Media
-Image Review
-Quality Assurance, Data Protection & Information Security
-Voice of the Customer
-Customer Service Value Add
-Customer Communication Management
-Management Support
-Working to support Customer Service Team
-Working with Other Departments ad hoc

-Leaving certificate or equivalent
-Previous customer service/call centre experience desirable
-Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers
-Should be skilled in basic IT skills including Microsoft Office
-Ability to multi-task and with problem solving abilities
-Fluent English essential
-Flexible attitude to work content and hours including willingness to work rotational shift hours
-Resilient, receptive to change
-Self-motivated with a positive attitude

For more information on this role please send your CV to

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