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Customer Service Representative

Job description

Another exciting opportunity to work for a multinational call centre. 

They are currently seeking to hire a Customer Service Representative to join their Dublin based operation. This is a Perm position. Salary: €20,000 - €24,000 Location: Blanchardstown 

(Must have fluent Irish as a language) 

 

Responsibilities:

  • Updating all reporting required as part of the Customer Contact processes
  • Understand customers’ needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies
  • Provide a high level of customer service as outlined within the agreed quality standards
  • Payment & Charging Duties
  • Social Media
  • Image Review
  • Quality Assurance, Data Protection & Information Security
  • Customer Service Value Add
  • Customer Communication Management
  • The successful candidate will have the following skills and qualifications:
  • Leaving certificate or equivalent
  • Previous customer service/call centre experience desirable
  • Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers
  • Should be skilled in basic IT skills including Microsoft Office
  • Ability to multi-task and with problem solving abilities
  • Rotational shift hours

Please forward your CV if you would like to hear more about this role to amartin@sigmar.ie for a one to one consultation.

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