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Customer Service Representative

Job description

Another exciting opportunity to work for a multinational company. 

They are currently seeking to hire a Customer Service Representative to join their Dublin based operation. This is a Perm position. Salary: €20,000 - €24,000 Location: Blanchardstown 

(Must have fluent Irish as a language) 

 

Responsibilities

Updating all reporting required as part of the Customer Contact processes

Understand customers’ needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies

Provide a high level of customer service as outlined within the agreed quality standards

Payment & Charging Duties

Social Media

Image Review

Quality Assurance, Data Protection & Information Security

Customer Service Value Add

Customer Communication Management

The successful candidate will have the following skills and qualifications:

Leaving certificate or equivalent

Previous customer service/call centre experience desirable

Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers

Should be skilled in basic IT skills including Microsoft Office

Ability to multi-task and with problem solving abilities

Fluent English essential

Flexible attitude to work content and hours including willingness to work rotational shift hours

Please forward your CV if you would like to hear more about this role to amartin@sigmar.ie for a one to one consultation.

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