Another exciting opportunity to work for a multinational company.
They are currently seeking to hire a Customer Service Representative to join their Dublin based operation. This is a Perm position. Salary: €20,000 - €24,000 Location: Blanchardstown
(Must have fluent Irish as a language)
Updating all reporting required as part of the Customer Contact processes
Understand customers’ needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies
Provide a high level of customer service as outlined within the agreed quality standards
Payment & Charging Duties
Quality Assurance, Data Protection & Information Security
Customer Service Value Add
Customer Communication Management
The successful candidate will have the following skills and qualifications:
Leaving certificate or equivalent
Previous customer service/call centre experience desirable
Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers
Should be skilled in basic IT skills including Microsoft Office
Ability to multi-task and with problem solving abilities
Fluent English essential
Flexible attitude to work content and hours including willingness to work rotational shift hours
Please forward your CV if you would like to hear more about this role to email@example.com for a one to one consultation.
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