Customer Service Team Leader (Night Shift)

Job description

Job Title: Customer Service Team Leader (Night Shift - 12.00am - 8.30am)

-Professionally manage a team of English and multilingual customer service agents  to meet business objectives
-Motivate and support the team consistently delivers a high standard of service
-Develop a high performance team, through continuous coaching, mentoring and development
-Implement and foster a strong and effective communications environment within the team
-Deal with customer escalations in a prompt and efficient manner
-Build strong and effective relationships with key internal and external stakeholders.
-Foster a culture of continuous improvement to enhance the service provided
Required Skills and Experience:
-A talented people manager with a minimum of 5 years’ experience successfully managing a high performance team in a customer contact center role is essential
-Possess and demonstrate a passion for customer service and delivering an exceptional customer experience
-Be self-motivated and proactive with a proven ability to use your own initiative
-Excellent written and oral communication skills
-A very good knowledge of MS Word and Excel packages, any experience of working with MS Dynamics CRM would be an advantage
-High energy and positive “can do’ attitude

Education and Qualifications:
-3rd Level Qualifications

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