Service Management Engineer Job

  • Location:


  • Contact email:

  • Sector:


  • Contact phone:

    083 0407754

  • Job type:

    Full Time

  • Job ref:


  • Salary:


  • Published:

    about 23 hours ago

  • Contact email:

  • Consultant:

    Jennifer McAuliffe

Job description


  • Manage and administer core functions of the tools in ITSM department (IBM Tivoli Monitoring, uCMDB, HP Asset Manager, Syslog-ng, IBM BigFix)
  • Server monitoring and capacity planning
  • Produce and maintain internal knowledgebase articles
  • Service application and infrastructure requests
  • Provide expertise during critical issue response
  • On-call and out of hours support on rotation
  • A valid passport and ability to travel to the USA


  • Smart, driven and fast learners
  • Logical thinker who enjoys problem solving
  • Organised & methodical approach under pressure
  • Self-starter
  • Common sense attitude
  • Good communicator (we work globally so strong written and verbal skills are an absolute requirement)
  • Have experience in a similar position OR have recently graduated from college with a degree in Computer Science or a related discipline
  • Understanding of Linux and/or UNIX operating systems desirable
  • Troubleshooting skills and analytical mind set
  • Team orientated and happy to reach out for assistance or assist others
  • Scripting experience is highly desirable (Python, Ansible, BladeLogic, shell scripting bash/ksh/perl)

“This role will require a background check to be performed (by a third party) and personal data will be requested to complete this check. This data will include – but not limited to:


  • Name, address and contact details including email address & telephone number
  • Details of qualifications, skills, experience & employment history
  • Whether or not the candidate has a disability for which we need to make reasonable adjustments during the recruitment process
  • Proof of identity & information about entitlement to work in the EU
  • Information from third parties – such as references supplied by former employers”.

Call Jenny for a confidential chat on 083 0407754 or email

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