Marketing Team Manager

Job description


  • Responsible for building a personal relationship with key client staff
  • Successful service delivery, SLA achievement and high level of customer satisfaction
  • Monitoring overall performance of services
  • Service reporting and sponsoring service delivery meetings
  • 3rd party management responsibilities
  • Mapping clients’ requirements and coordinating in developing and implementing processes in line with pre-set guidelines.
  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
  • Generating MIS reports & dashboards with a view to appraise management of the process operations and assist in critical decision-making process.
  • Conducting Governance checkpoints and status meetings.
  • Creating awareness on driving projects, process improvement strategy & methodology and ensuring maximum operational efficiency.
  • Administering scheduling systems, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures.
  • Establishing process controls to ensure all SLA’s and KPI’s are consistently met.

Qualifications needed:

  • Bachelor’s degree
  • 5 years of Team management/supervisory experience
  • 5 years of Client Management in an Operations Delivery environment
  • 2 years of process improvement experience
  • Six sigma or lean certification
  • SQL, Excel, and/or similar data analysis experience

For more information please get in contact with or call 014744602