Connecting...

Customer Success Manager

  • Location:

    Dublin South

  • Contact email:

    jvalentine@sigmar.ie

  • Sector:

    Sales

  • Contact phone:

    01 4744689

  • Job type:

    Full Time

  • Job ref:

    EdTech

  • Salary:

    €35,000 - 40,000

  • Published:

    22 days ago

  • Contact email:

    jvalentine@sigmar.ie

  • Consultant:

    Julie Valentine

Job description

EdTech Company based in Dublin City Centre require a Customer Success Manager. 

In this position, you will be responsible for managing 100 - 120 clients. The main focus will be onboarding clients and educating clients on how to successfully use the platform. 

Ideal Background for this role will be someone coming from a Customer Focused Account Management role. 

Package will be c. €35k - €40k (depending on experience), along with health insurance, employee share options and pension scheme. Along with great internal events like cook-offs, movie nights and lots more! 

As a Customer Success Manager / Client Services Specialist you will be the primary point of contact to the EMEA customer base, helping with onboarding, training and any general queries.

Responsibilities:

  • Customer Account Management: Key Point of Contact
  • Provide Onboarding & Training Assistance on Software Platform
  • Educate & Coach clients to achieve goals
  • Partner with Technical Support & Implementation Teams
  • Ability to troubleshoot and handle difficult client situations
  • Collaborate with projects to review and improve processes and procedures 

Wishlist!!

Ideally if you have Online Software (SaaS) experience and a 3rd Level Degree

Requirements:

  • 2 - 3 years Customer Account Management / Customer Support experience
  • Customer Focused - excellent at building and nuturing relationships
  • Drive & Energy

If you are interested in discussing this opportunity further or other Sales & Customer Success Manager roles, please forward CV to Julie Valentine - jvalentine@sigmar.ie. If you don't have a CV ready just yet, reach out to me on LinkedIn with your profile and we can schedule time for a call!