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Service Delivery Manager job- IT

  • Location:

    Dublin South

  • Contact email:

    majab@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    01 4744699

  • Job type:

    Full Time

  • Job ref:

    MBSDM

  • Salary:

    Negotiable

  • Published:

    28 days ago

  • Contact email:

    majab@sigmar.ie

  • Consultant:

    Maja Brajkovic

Job description

Main responsibilities

  • Work on the overall service delivery strategy
  • Implementation and maintenance of ITIL/ITSM processes and best practices across the Engineering teams
  • Building and coordinating a 24X7 support model across multiple onshore and offshore teams
  • Evaluate new Service Delivery products 
  • Ensures effective working relationships with vendors and third-party service providers
  • Coordinate and manage the Incident and Problem Management process activities
  • Lead Incident and Problem Management reporting
  • Drives implementation of standard execution of the Incident and Problem Management process

Main requirements

  • 3+ years experience managing a complex global operation (Service Delivery) combined with 5+ years of related experience
  • Technical Experience in networking, systems or software engineering roles
  • Experienced with ITSM/ITIL frameworks
  • Experience in strategic planning and execution
  • Experience leading people or teams
  • Minimum Bachelor’s Degree in Information Technology