Customer Service Executive ( Night Shift )

Job description

Main duties - Customer Service Executive

-Ambitious, hard-working, determined, positive, helpful, clever person with interest in growing her/his career
-Understands what customer service should look like and have experience delivering it
-Have customer relationship-building skills at frontline level
-Naturally and effectively build relationships and resolve disputes across geographies and cultures with ease
-Ability to use technology systems accurately and effectively to update customer records and comply to automated workflows
-Good at owning, documenting, and resolving issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.
Qualifications :
-You have 2 or more years’ experience in a multilingual customer service role
-Appropriate education and skills to be suitably equipped to understand business terms, operation environments, and delivering exceptional service
-You are available to work the night shift from Monday to Sunday. 

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