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Release &Deployment, Change Manager

Job description

The successful candidate will be responsible for:

  • Conducting post-review meetings and follow up of any identified improvements
  • Managing all aspects of the end-to-end release and deployment management process.
  • Defining change categories and priorities.
  • Responsible for Change Management.
  • Managing and refining the Change Management process as the SDLC evolves.
  • Support Major and Minor releases to production.
  • Defining Quality Gates for Minor and Major Releases.
  • Point of contact for any audits.
  • Defining release categories.
  • Adherence to ISAE 3402 and ensuring that all appropriate guidelines are followed.
  • Management and communication of release cycles.
  • Support the management & coordination of release activities.
  • Overseeing the major milestones of a release, such as development, testing, and deployment.
  • Resolve/escalate issues that impact the release or release milestones.
  • Applying best-practices in solution maintenance.

Qualifications: 

  • A primary degree in IT or a related discipline is required.  
  • Strong leadership, facilitation, negotiation, mentoring and personnel management skills.
  • Ability to work flexible hours and occasionally over the weekend to accommodate demands of the business.
  • Knowledge of the Credit Card payments / Financial Services industries is desirable.
  • Certified in ITIL Intermediate Module - Release, Control and Validation or ITIL Intermediate Module - Service Operation and Service Transition is desirable.
  • Strongly focused on quality, customer success and driven by results.
  • Excellent relationship management.
  • A post graduate qualification in Project Management or an MBA (or equivalent) is an advantage.
  • Must be legally entitled to work in the EU.

The successful candidate is likely to be:

  • Ability to direct and supervise work of others and operate in a team environment.
  • Willingness to travel for short periods.
  • Strong analytical, verbal and written communications skills.
  • Ability to work on own initiative and often under pressure to demanding timelines occasionally requiring work after normal hours.
  • Ability to prioritise & to remain results orientated.