Customer Service Representative (Maternity Cover)

Job description

Job title: Customer Service Representative

Reporting into: Customer Service Manager

Job location: Galway City

Contract: Maternity (10 months approx.)

This opportunity is based within a multinational company (manufacturer) in Galway City.

This employer offers a very friendly and professional working environment as well as an on-site canteen, flexi time, free parking, good staff benefits and excellent career development opportunities.

The successful candidate will be a team player, have good customer service skills, an excellent work ethic and be a team player.

A second language, either French or Dutch would be an advantage but not essential.

The responsibilities of the successful Customer Service Representative job applicant:

  • Handling all incoming calls/e-mails for your responsible region
  • Creating and tracking quotations
  • Advising customers regarding lead-times and pricing and providing other document requests
  • Providing solutions for product requests
  • Handling outbound calls to customers to clarify order requirements when necessary
  • Processing credit/re-bills requests, resolve mis-shipments and provide proof of deliveries
  • Handling customer complaints (including warranty claims)


The skills and experience needed from the successful Customer Service Representative job applicant:

  • Technical understanding or experience in handling / dealing with technical products is desirable but not essential.
  • Customer Oriented Attitude.
  • Computer literacy.
  • Being able to work with changing priorities – ability to handle multiple tasks in a high-volume and fast-paced environment.
  • Problem solving and a strong team work attitude.
  • Excellent communication skills – strong verbal and written communication skills.


If you are interested in this job please contact Ciara Mc Ginn at or 091 455 309

Sigmar Recruitment will always handle your details in confidence and will never forward your details to a Third Party without your prior permission.