Credit Union Advisor 24k Dublin West

Job description

Credit Union Advisor

Permanent Opportunity

Salary 24,000

Dublin West Location

Credit Union Advisor; Operations Team

As Credit Union Advisor you will be responsible for working across all customer facing areas and will also have responsibility for delivering the highest possible service to members, as part of the operations team, including over the phone, face to face, through email and by carrying out administration on member's accounts.  

Some key duties:

  • Answering calls and taking ownership of all member service/member complaints 
  • Providing product and service information on a proactive and reactive basis
  • Update of member data in line with AML Anti Money Laundering policies
  • Payments
  • Processing
  • Responsible for Member Records & Document Management
  • Teller duties - transactions; providing friendly service to members; ensuring all transactions occur within appropriate AML guidelines
  • Foreign Exchange order processing, reconciliation and distribution
  • Service member's accounts via electronic channels
  • General Administration
  • Proactively identifying areas of improvement
  • Ability to take loan applications 

Experience & Skills Required:

  • 3rd level qualification in a relevant discipline
  • Experience working within Financial Services ideally (cashier, teller, customer service, client facing); If not, strong office environment experience
  • Excellent communication skills
  • Ability to work on own initiative within a team dynamic
  • Strong MS Office knowledge
  • Problem solving skills
  • Adaptable to change