Sigmar Recruitment are currently seeking Investigation Specialists (German speaking) to work with our globally recognised client in Cork. This is a fantastic opportunity for candidates looking for their next permanent role in a truly exceptional working environment.
The successful candidate will be responsible for reviewing and verifying documentation on a daily basis. These positions would be ideal for a graduate or individuals with a customer service background looking to take the next step in their career.
Core Duties & Responsibilities:
Verify information provided by sellers on the company platform
Work closely with risk analysis teams in order to identify and detection of suspicious activity
Act as first point of contact for verification queries
Provide regular feedback on SOPs and operational processes with the aim of maintaining quality assurance
Adhere to tight deadlines and strict SLAs
Work closely with other departments to ensure the smooth and successful onboarding of sellers
Assist with investigations into escalated cases as required, ensuring to provide detailed and accurate information to management
Work on your own initiative ensuring all decisions made are practical, efficient and of benefit to the business
Mentor and coach new employees as required
Third level qualification
Proven experience in a customer service based role
Fluency in German AND English (both written AND verbal)
Exceptional interpersonal skills both written and verbal
Ability to work on your own initiative and prioritise your own workload
Excellent decision making, analytical and problem solving skills
High level of proficiency in the use of MS Office
Previous experience within fraud/risk environment highly desirable
If this sounds like the role for you, email your CV to email@example.com or call Rebecca on 021-4847137 for more information.