Investigation Specialist (Mandarin Speaking)

Job description

Sigmar Recruitment are currently seeking Investigation Specialists (Mandarin speaking) to work with our globally recognised client in Cork. This is a fantastic opportunity for candidates looking for their next permanent role in a truly exceptional working environment.

The successful candidate will be responsible for reviewing and verifying documentation on a daily basis. These positions would be ideal for a graduate or individuals with a customer service background looking to take the next step in their career.

Core Duties & Responsibilities:

  • Verify information provided by sellers on the company platform

  • Work closely with risk analysis teams in order to identify and detection of suspicious activity

  • Act as first point of contact for verification queries

  • Provide regular feedback on SOPs and operational processes with the aim of maintaining quality assurance

  • Adhere to tight deadlines and strict SLAs

  • Work closely with other departments to ensure the smooth and successful onboarding of sellers

  • Assist with investigations into escalated cases as required, ensuring to provide detailed and accurate information to management

  • Work on your own initiative ensuring all decisions made are practical, efficient and of benefit to the business

  • Mentor and coach new employees as required

Candidate Specification:

  • Third level qualification

  • Proven experience in a customer service based role

  • Fluency in Mandarin AND English (both written AND verbal)

  • Exceptional interpersonal skills both written and verbal

  • Ability to work on your own initiative and prioritise your own workload

  • Excellent decision making, analytical and problem solving skills

  • High level of proficiency in the use of MS Office

  • Previous experience within fraud/risk environment highly desirable


If this sounds like the role for you, email your CV to or call Rebecca on 021-4847137 for more information.