Customer Service Representative

Job description

Customer Service Representative - Key Responsibilities:
-Providing assistance to internal and external customers via all available channels of
communication (email, phone and live chat).
-Working as part of a dynamic team of professionals.
-Liaising with other departments across the business.
-Assisting the department in reporting market activities.
-To meet and exceed customer expectations, ensuring customers are listened to and experience
the best customer service
-Working towards agreed goals and targets.
-Keeping up to date with promotions, competitions and special offers.
-Assisting the fraud department with fraud checks and processes.
-Capturing required data and process through appropriate systems

Customer Service Representative - Requirements:
-Must be able and willing to work on shift including weekends and public holidays
-Previous experience in the Sports Betting/ I- Gaming industry
-Proven experience within a customer service environment.
-Customer service focused.
-Excellent level of spoken and written English.
-Excellent telephone manner and written communication skills
-Good computing skills, especially in web-based applications.
-Ability to be flexible in a diverse and fast-paced environment
-Ability to meet deadlines with a positive approach
-Ability to work independently and as part of a team

Working Hours and Conditions:
-Candidates will be required to be available between the hours of 8am-12am (37.5 hours per
-Rotas may change to suit business needs

For more information on this role please send your details to