My client a Cork based Pharmaceutical company require a Senior CS Representative (German)
This is a Full Time Permanent role where key duties include :
- Monitor and Review Operations across EMEA on a daily basis
- Develop an expert level of technical and business knowledge of internal systems
- Respond to and address all Tier 1 iNext queries from customers
- Post Pay Audit analysis and reporting
- Credit Card Administration
- Review and update process flows and SOPs as required
- In depth knowledge of financial policies and procedures
- Prepare & action monthly reports
- Liaise with affiliates re local travel policies and receipt retention
- Initiate and deliver on proposals to management for process improvement solutions
- Raise technical issues to appropriate IT teams and monitor same.
Qualifications / Requirements.
- Part Qualified or Qualified in customer service.
- Native language capabilities in German
- 2 Years plus in a similar role
- Strong finance experience with audit focus
- Strong experience in 3rd party relationship building & monitoring
- Strong working knowledge of a Sox environment and related controls
- Demonstrate strong interpersonal, written and oral communication skills
For more information please call Colin on 021-4847131 or firstname.lastname@example.org