Accounts Assistant Cork
Negotiable | Cork
German Collections Agent Cork Working with a multinational company who are actively looking to recruit an German Account Assistant that will be responsible for servicing & collection of past due loan and maintenance fee accounts as assigned. Execution of loan and maintenance fee calls, requesting payment and aiming to reduce and control delinquency of past due accounts. He/she will complete all required collection activities for timely completion. Providing regular updates on overdue loan and maintenance fee accounts. Duties include: • Communicate with owners by telephone, email, fax and post when account becomes past due, requesting payment, and follow up on all promises received and accounts that have not been reached on initial call. • Discuss with owners possible resolutions to bring their account back into good standing and advice owners of consequences of non payment. • Review specific account situations and support and advise owners on all related issues, such as late fees, historical payments, past and future usage, methods of payment and payment plans. • Liaise with internal and external departments regarding servicing and collections. Ensure follow up on all account issues and ensure that records are kept accurate and up-to-date in the relevant systems. • Ensure that overdue letters for loans and maintenance fees are sent to owners and assist in the preparation, printing, co-ordination and mailing of these and other correspondence relating to the collection and revocation process. • Co-ordinate and execute pay off quotations, credit card charges and credit card auto-debit programme enrolments. • Gather relevant information (e.g. bank, credit card details) in case of refund request and pass to Research Department to process. • Liaise with bank and credit card companies to obtain credit card authorization code to manually overwrite charges when required. Qualifications required: • 3rd level qualification • Accounts/collections experience ideal but not essential • Call centre experience • Excellent communication and negotiation skills • Fluency in English and German is required. Please email your CV to email@example.com or call Marie on 021-4847133 to discuss the role in further detail.