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Team Manager required for Kerry based Company

Duties:

• Provides leadership, support and development to members of the team in order to deliver the service and sales targets efficiently.
• Consistent development & encouragement of a strong Quality Customer Focus, Sales Focus and Positive, Motivated Team Attitude
• Co-ordinates and builds on the strengths of the team members in such a way that drives optimum performance.
• Oversees and manages the day-to-day activity and workload of the team ensuring it is organised in an efficient and effective way.
• Create a learning environment to ensure the transfer and communication of knowledge and insights occur.
• Act as a point of referral for complex and escalated queries.
• Escalate any serious Customer Issues to the Operations Manager.
• Liaise with IT, HR, and Training when necessary.
• Maintain procedural documentation for each customer.
• Proactively manage team members' performance, define and monitor individual development plan.
• Identify areas for improvement
• Co-ordinates the Training & Development of any new recruits to the Team
• Leads or participates in ad-hoc Call Centre Project or any other tasks assigned to you by the Client Manager.
• Carry through Quality principles in all aspects of the Team Leader role.
• candidate will ideally Have very strong People Management/Team Leadership skills in a Call Centre Environment (preferably within the utilities industry) Be an excellent communicator and have strong interpersonal skills.

For Additional Information please contact Claire Yildiz on 021 4315770,
Alternatively you can email your CV to cyildiz@sigmar.ie