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This is a 6 month contract role:: WILL NOT BE EXTENDED

Responsibilities will include:

• Ensure all communication lines to and from our Customers (Phone/WAN/Internet) are available 99.9% of the time.
• Support proposal development for new business.
• Manage and report on the Web based helpdesk system.
• Agree response metrics with key internal Customers. Deliver weekly reports showing progress.
• Focus on reporting and improvement, by delivering accurate reports each Monday on resource status for the operation.
o Weekly reports on actual Hardware distribution Weekly forecast for Hardware utilization
o Weekly reports on internet connectivity, actual usage and Activity breakdown
o Weekly team reports on internet usage, by protocol.
o Weekly report per team on all Helpdesk Activity. (Open, Closed, Pending Tickets).
• Deliver foundation for knowledge sharing and re-use by running at least one learning program per Quarter.
• Help make decisions on the technological direction and requirements for the business strategic directions.
• Highlight and learn the upcoming technologies e.g. XML, .NET, GPRS.
• Follow up on all commitments given to peers, teams and managers.

Candidates should:

• Have proven Senior IT Management experience - 5 years
• Have a recognised 3rd Level IT Qualification

For further details please call Audrey Bleach on 091 563868 and email your CV ableach@sigmar.ie