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We are currently looking to recruit a Senior German Technical Support Engineer for an established IT company in Cork.

Ideally we are looking for Support people who have either Microsoft Exchange or Lotus Domino experience at Systems Administration level.

The Role will include the following

• Assume ownership from start to finish for every assigned issue
• Communication skills that are professional, clear, and articulate (oral/written)
• Know and follow processes as outlined in the Support Process Guidelines
• Interact act with Staff Technical Support Engineers, Product Engineers and Managers to solve Customer problems
• Utilise standard tools, procedures, resources and lab research to resolve customer technical problems
• Document all case activity into the appropriate incident-tracking data base
• Mentor Associate Customer Support Engineers, and other team members on own product specialisations.
• Work with Manager to develop a career path for personal growth
• Continue upgrading technical, through addition of secondary products, and customer service skills
• Participate in shift work as required

Education

Degree in Computer Science or equivalent experience.

Skills Required

• Networking Knowledge

• Basic understanding of TCP/IP networks and subnets

• Operating System networking fundamentals

• Basic network hardware

Operating System Knowledge

• In depth knowledge of multiple Operating Systems ordered below by importance

• Windows Server 2000, 2003

• Linux

• Basic system hardware

• Basic knowledge of scripts and scripting

• Clustering Knowledge

• High Availability

• Disaster Recovery

• 2, 4, and 8 Node MSCS Basics

• Domino Cluster basics

Storage Knowledge

• External/Internal storage hardware knowledge

• SCSI and Fibre storage basics

• SAN/NAS setups and configurations

• Mirroring and Replication

• Centera / Celerra basics

Application Knowledge

• Exchange 5.5, 2000, 2003

• Active Directory

• Outlook Clients (2000, XP and 2003)

• SQL 2000

• Lotus Domino 6.x, 7.x

• Oracle 9i, 10i

• IIS 5 and 6

• Other backup software

Salary is negotiable depending on experience and expertise.

For application, please email your CV to Mark Wade or phone 021-4315770

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