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We are looking to recruit an Italian Technical Support Engineer for a permanent position in Cork.

 

Our client is a multi-national IT company and salary is well in excess of the market average. This is an excellent opportunity for an experienced Engineer to take their career to the next level

 

Description

 

• Make every customer contact a reference interaction

 

• Assume ownership from start to finish for every assigned issue

 

• Communication skills that are professional, clear, and articulate (oral/written)

 

• Meet or exceed performance goals as outlined by Management

 

• Know and follow processes as outlined in the Support Process Guidelines

 

• Interact act with Staff Technical Support Engineers, Product Engineers and Managers to solve Customer problems

 

• Utilise standard tools, procedures, resources and lab research to resolve customer technical problems

 

• Document all case activity into the appropriate incident-tracking data base

 

• Populate knowledge base with support notes

 

• Mentor Associate Customer Support Engineers, and other team members on own product specialisations.

 

• Work with Manager to develop a career path for personal growth

 

• Continue upgrading technical, through addition of secondary products, and customer service skills

 

• Special projects/duties as assigned

 

• Participate in 24 x 7 'on-call' service as and when required.

 

 

 

Education

 

Degree in Computer Science or equivalent experience.

 

 

Skills Required

 

Networking Knowledge

 

 

• Basic understanding of TCP/IP networks and subnets

 

 

• Operating System networking fundamentals

 

 

• Basic network hardware

 

 

Operating System Knowledge

 

In depth knowledge of multiple Operating Systems ordered below by importance

 

• Windows Server 2000, 2003

 

 

• Linux

 

 

• Basic system hardware

 

 

• Basic knowledge of scripts and scripting

 

 

 

Storage Knowledge

 

 

• External/Internal storage hardware knowledge

 

 

• SCSI and Fibre storage basics

 

 

• SAN/NAS setups and configurations

 

 

• Mirroring and Replication