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In this role the Level 1 Technical Support Engineer will be responsible for providing technical support on all the companys anti-virus software installed and/or configured on any of the following platforms - Windows NT, Windows 2000 and UNIX.

• First point of contact offering telephone and email based support.
• Log and process support calls, if necessary escalate to 2nd level support.
• Provision of detailed and accurate guidance on the use of the company's products to supported customer base.
• Effectively interact with other members of the team to provide solutions to minor technical issues.
• Attempt first call case resolution, software/network troubleshooting and proactive support services.
• To achieve Total Customer Satisfaction by meeting or exceeding their expectations.
• Maintain responsibility of reported and escalated customer problems until they have been resolved and to bring any unusual customer problems or incidents to the attention of management.

• Fluency required in one or more languages: German
• Working experience in a Service organisation with customer contact (Telephone, Mail and direct).

• Experience in providing assistance to colleagues, direct, by telephone or by accompanying them on a customer visit.
• Effective communicator with a positive and confident attitude.
• Aptitude for solving problems and acting on own initiative.
• A strong team player with a flexible approach.
• Highly motivated with a willingness to learn.

• Minimum of 1 years proven experience gained in a post sales or customer support background gained ideally within a corporate or distribution channel support environment.
• Minimum of 1 year's experience of networking and web/internet protocols including UNIX, TCP/IP and NT.
• Minimum of 1 year's experience of one or more of the following systems - hardware structures, operating systems, email, groupware networking and/or web based security.
• MCSE desirable.
• CCSA, CCSE or CCNA desirable

An excellent salary and benefits package, well in excess of the market average is on offer to the successful applicant.

For application, please email your CV to Mark Wade or phone 021-4315770

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