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French Technical Support Agent required for Cork based Multinational

Duties:

• To provide support to new and existing customers on a range of company products
• To log calls from customers onto a database and follow procedures to resolve problems or issues.
• To provide and maintain strong, professional relationships with customers and show empathy for the customers at all times
• To demonstrate a high level of customer service when helping a customer and if necessary, to    escalate complex issues to a more experienced agent.
• To make themselves available to receive calls for a minimum of 80% of their on-line time
• To provide feedback on a daily basis to the team leader of any emerging issues that have been discovered

Are you fluent in English and French with 1-2 years experience in a call centre environment and a strong interest in Customer Service.

If you are Interested in this position you can call Claire Yildiz on 00353 21 4315770 Alternatively you can email your CV to cyildiz@sigmar.ie

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